Pineglance – Refund Policy
This Refund Policy (hereinafter referred to as the "Policy") describes the terms governing payments and refunds for Pineglance services provided by Calpine Infrastructure and Tech Solutions Pvt. Ltd. (hereinafter referred to as "Pineglance", "we", "us", or "our").
By purchasing or subscribing to Pineglance services, the User agrees to the terms outlined in this Policy.
1. Scope
This Policy applies to all subscription plans, event packages, service purchases, premium features, and transactions made through Pineglance.
2. Service Purchases
Pineglance offers services that may include:
- AI-powered photo identification and delivery
- Event photo gallery managementEmail address
- Cloud storage services
- Photo sharing and download services
- Premium features and add-on services
- Custom solutions and enterprise services
Refund requests for eligible situations must be submitted within 7 calendar days from the payment date.
3. Refund Policy
Payments made to Pineglance are generally non-refundable.
Refund requests may be considered only under the following circumstances:
- Duplicate payment transactions
- Incorrect payment amount charged due to technical errors
- Successful payment processing where services were not activated because of a system issue attributable to Pineglance
- Other exceptional situations reviewed and approved by Pineglance
Details including pricing, storage limits, validity period, and service features are communicated at the time of purchase.
4. Non-Refundable Situations
Refunds shall not be provided in the following situations:
- Change of mind after purchase
- Failure to use the purchased services
- Dissatisfaction resulting from expectations differing from the service description
- AI-based photo recognition or matching inaccuracies
- Subscription or service expiry
- User-side internet, browser, or device-related issues
- Third-party service interruptions
- Violations of Pineglance Terms and Conditions
5. Data Retention and Expiry
Users acknowledge that:
- Data retention depends on the purchased subscription plan.
- Uploaded photos, event galleries, and content may be automatically deleted after plan expiry.
- Pineglance shall not be liable for data loss after the expiration of storage validity.
Users are encouraged to download and back up important content before the expiry of their plan.
6. Refund Processing
Approved refunds shall:
- Be processed through the original payment method
- Be initiated within a reasonable processing period after approval
- Be subject to payment gateway and banking processing timelines
Pineglance shall not be responsible for delays caused by banks or payment providers.
7. Modification
Pineglance reserves the right to modify this Refund Policy at any time.
Users shall be notified regarding significant changes through the website, application, or official communication channels.
Continued use of Pineglance after modifications constitutes acceptance of the updated Policy.
8. Contact Information
Calpine Infrastructure and Tech Solutions Pvt. Ltd.